Privacy Policy

Enerpets respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://enerpets.co.za or interact with our services.

By using this website, you agree to the terms of this Privacy Policy.

1. Who We Are

Enerpets is a South African manufacturer and supplier of pet food products.

Website: https://enerpets.co.za
Email: info@enerpets.co.za

Enerpets is responsible for the lawful processing of personal information collected through this website.

2. Information We Collect

We may collect the following personal information when you interact with our website.

Information you provide directly

When using our website, we may collect:

  • Name and surname

  • Email address

  • Phone number

  • Delivery address

  • Billing information

  • Information submitted through contact forms

  • Information submitted through competition entry forms

  • Account registration details (if applicable)

Online store information

If you purchase products from our online store we may collect:

  • Order details

  • Delivery information

  • Payment confirmation details (processed via secure payment providers)

Enerpets does not store full payment card details.

Automatically collected information

When you visit the website we may automatically collect certain information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage data

This information helps improve the website and user experience.

3. How We Use Your Information

Enerpets may use your personal information for the following purposes:

  • Processing and delivering online orders

  • Responding to enquiries submitted through the contact form

  • Managing competition entries and promotions

  • Providing customer support

  • Sending order confirmations and delivery updates

  • Improving website performance and user experience

  • Sending marketing communications (where consent has been provided)

  • Complying with legal and regulatory obligations

4. Legal Basis for Processing Personal Information

We process personal information in accordance with POPIA based on the following lawful grounds:

  • Your consent

  • Performance of a contract (such as processing online orders)

  • Compliance with legal obligations

  • Legitimate business interests, including improving our services

5. Marketing Communications

Enerpets may send marketing communications if you:

  • Subscribe to our mailing list

  • Enter competitions where marketing consent is provided

  • Purchase products from our online store

You may opt out of marketing communications at any time by using the unsubscribe option or contacting us.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and understand user behaviour.

Cookies may collect information such as:

  • Website traffic statistics

  • Pages visited

  • Time spent on the website

  • Device type

These tools help us improve our website and services.

You can disable cookies through your browser settings.

7. Sharing Personal Information

Enerpets may share personal information with trusted third parties only where necessary, including:

  • Payment service providers

  • Courier and delivery companies

  • Website hosting providers

  • Marketing service providers

  • Competition administrators

These third parties are required to protect personal information and comply with data protection laws.

Enerpets will not sell or rent personal information to third parties.

8. Data Security

Enerpets takes reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration or destruction

While we take reasonable precautions, no online system can guarantee complete security.

9. Data Retention

Personal information will be retained only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal or regulatory obligations

  • Resolve disputes or enforce agreements

10. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where legally permissible

  • Object to the processing of your personal information

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at:

info@enerpets.co.za

11. Third Party Websites

Our website may contain links to third party websites. Enerpets is not responsible for the privacy practices or content of those websites.

Users are encouraged to review the privacy policies of third party websites.

12. Competitions and Promotions

Enerpets may run competitions and promotions through the website or social media platforms.

Personal information collected for competitions will be used to:

  • Administer the competition

  • Contact winners

  • Deliver prizes

Competition related information will be processed in accordance with the competition terms and conditions and this Privacy Policy.

13. Children’s Privacy

Enerpets does not knowingly collect personal information from individuals under the age of 18 without parental consent.

14. Changes to This Privacy Policy

Enerpets reserves the right to update this Privacy Policy from time to time.

Updated versions will be published on this page with the revised date.

15. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Enerpets
Email: info@enerpets.co.za
Website: https://enerpets.co.za